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Technical Support Specialists

St. Louis, MO 63110

Posted: 09/11/2019 Employment Type: Contract Job Category: Infrastructure Technologies Job Number: 12838

Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the Kansas City, St. Louis, and Denver Areas.

 

We are currently looking for a Network Admin to join our team.

 

Responsibilities
  • Provide daily support for the computing desktop; including operating system, software installation and maintenance, and hardware.
  • Respond to assigned tickets.
  • Evaluate, prioritize, resolve problems and requests, or escalates to appropriate support areas.
  • Act as the front-facing support liaison for all desktop-related support issues.
  • Provide support documentation for Tier 1 Service Desk.
  • Collaborate with higher level technical areas on planning and issue resolution. 
  • Prioritize work load to appropriately respond to customer needs and demands.
  • Act as a liaison between customers and senior technical staff
  • Complete tasks associated with projects or activities that relate to the desktop support environment, such as system upgrades, system integration and system administration.
  • Support teammates at all times and in any way necessary to maintain a productive, energetic, efficient and dynamic department.
  • Communicate effectively and frequently both verbally and in writing with other members of the team.
  • Collaborate with other teammates to provide assistance, and expertise, as well as to receive expert input and assistance from others delivering the best solution and experience for the customer.
  • Perform other duties as assigned

 

Required Qualifications
  • Degree in a field of study with desktop support experience in an enterprise environment.
  • 2 years desktop support in an enterprise environment.
  • Must possess an aptitude for patience, professionalism, tactfulness and empathy.
  • Must be enthusiastic and committed to helping others and exhibit the ability to quickly assess the specific needs of the customer to determine an appropriate course of action.
  • Must be able to quickly defuse  stressful or anxious situations.  
  • Experience supporting all standard office productivity applications and computing platforms in an enterprise environment.
  • Ability to understand, be accountable, and complete assigned tasks associated with projects.
  • Strong customer service skills, including written and verbal communication skills.
  • Ability to prioritize work load to appropriately respond to customer needs and demands.
  • Expected to provide support documentation for Tier 1 support staff.

 

Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.

Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Nick Bilpush

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