Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the Kansas City and St. Louis areas.
We are currently looking for a Technical Support Specialist to join our team.
Provides daily support for the computing desktop; including operating system, software installation and maintenance, and hardware.
Respond to assigned tickets.
Evaluates, prioritizes, resolves problems and requests, or escalates to appropriate support areas.
Acts as the front-facing support liaison for all desktop-related support issues.
Provides support documentation for Tier 1 Service Desk.
Collaborates with higher level technical areas on planning and issue resolution.
Prioritize workload to appropriately respond to customer needs and demands.
Acts as a liaison between customers and senior technical staff.
Complete tasks associated with projects or activities that relate to the desktop support environment, such as system upgrades, system integration, and system administration.
Perform other duties as assigned.
Experience supporting all standard office productivity applications and computing platforms in an enterprise environment.
Ability to understand, be accountable, and complete assigned tasks associated with projects such as system upgrades, system integration, and system administration.
Strong customer service skills, including written and verbal communication skills.
Ability to prioritize workload to appropriately respond to customer needs and demands.
The employee is expected to provide support documentation for Tier 1 support staff.
Degree in a field of study with desktop support experience.
High School plus two years desktop support in an enterprise environment, or equivalent combination of education and experience.
Customer service liaison.
Excellent written and verbal communication skills.
Customer service-oriented systems administration.
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation, and holidays.
Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.