Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the St. Louis, Kansas City, and Denver Areas.
We are currently looking for a Technical Support Engineer III to join our team.
Responsible for Tier 3 technical support of end users, infrastructure monitoring and administration, and user account management.
Provides system administration, service monitoring, and maintenance of IS infrastructure
Researches and resolves technical issues while ensuring high levels of customer satisfaction
Logs and tracks technical issues in helpdesk application
Provides tier 3 Support of remote and local users
Administers and supports Citrix Infrastructure
Creates and maintains Group Policy Objects
Manages Active Directory users (Moves, Additions, and Changes)
Manages file and share permissions
Administers and maintains Windows Servers
Logs and tracks technical issues and time worked in IssueTrak
Logs and tracks project status and time worked in TargetProcess
Works with Development to coordinate and perform software release activities
Works evenings and early mornings, as needed, to perform routine maintenance and release activities
Participate in the evaluation and recommendation of job’ s best practices with respect to processes and documentation.
Assists in desktop software and OS deployment
Backs up and assists T2 TSE and engineering teams
Assists in application repackaging and deployment
Creates and maintains system and support documentation
Participates in 24/7 On-Call Rotation
Works one Saturday per month to complete routine maintenance
Bachelor' s degree or other computer science related studies
4 years of general infrastructure support experience
2 years of Windows Server support and administration experience
Ability to work in a fast-paced environment and handle multiple priorities
Ability to work in a team environment
Motivated, self-directed, results-oriented, and customer-focused
Detail oriented and possess a desire for quality
Certified Cisco Network Associate
VMWare Certified Professional
Microsoft Certified Solutions Associate
Microsoft Certified Solutions Expert
Splunk Certified Admin
SolarWinds Certified Professional
Veeam Certified Engineer
Citrix Certified Associate – Virtualization
ServiceNow System Administrator
Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.