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Technical Support Analyst I

Shawnee Mission, KS 66202

Posted: 03/25/2019 Employment Type: Contract to Hire Job Category: Infrastructure Technologies Job Number: 12282

Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the Kansas City, St. Louis, Denver, and Dallas Areas.

 

We are currently looking for a Technical Support Analyst I to join our team.

 

Duties and Responsibilities
  • Respond to inbound customer service calls to provide remote support problem resolution with the highest level of professionalism and courtesy.
  • Responsible for opening service requests in a ticketing system that allows for organizing, tracking, and escalating of customer inquiries that range from general “ how to” questions to more advanced technical issues.
  • The Technical Support Analyst may also assist with customer support projects and/or research projects, as needed.
  • Analyze, troubleshoot, maintain, and repair systems, hardware, and computer peripherals.
  • Maintain, upgrade, or replace software systems and provide hardware support.
  • Support and maintain user account information including rights, security, and systems groups.
  • Perform other duties as assigned.

 

Required Qualifications
  • Requires a minimum of an Associate’ s degree in an engineering or technology related field or a Bachelor’ s degree or equivalent, or 2 years of related experience.
  • Basic Windows OS Knowledge (NT/XP/7/8).
  • Requires working knowledge of desktop and peripheral troubleshooting.
  • Must have the ability to work night and/or weekend schedule.

 

Preferred Qualifications
  • Familiarity with a ticketing or service desk software application and SLA driven resolution times.
  • Problem solving and analytical skills
  • Positive attitude, drive and tenacity
  • Excellent customer service skills
  • Excellent written and verbal communication skills
  • Ability to multitask with varying priorities and attention to detail
  • Experience in pharmacy

 

Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.

Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

 

Krystal Dozier

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