Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the St. Louis, Kansas City, and Denver Areas.
We are currently looking for a Systems Administrator to join our team.
System installation, set-up and configuration, security administration, testing, promotion and installation of upgrades and patches, change control, troubleshooting and production support.
Work with customers over the phone to identify problems, troubleshoot, resolve or escalate more complex issues to the next level, and document activities in an incident management system.
Troubleshoot configuration, hardware and software problems
Experience with Microsoft Office.
Experience working with Ticketing Management Systems (HEAT, Clarity, AMDOCS or similar).
Excellent communication and customer service skills - ability to be client focused in solving problems.
Must be able to communicate with and manage multiple vendors on technical issues and planning.
Hardware and software troubleshooting skills.
Experience as part of a remote help desk support team.
Ability to communicate effectively with both technical and non-technical resources.
Experience learning and working with proprietary systems to identify and solve issues effectively and efficiently.
Experience and ability to follow pre-defined processes in escalation.
Basic understanding of technical infrastructure - networks, server class hardware and operating systems, point of sale systems, etc.
Excellent communication and customer relation skills, both verbal and written, along with a strong telephone presence.
Candidates must be able to work independently, be attentive to detail and multi-task various projects.
Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.