Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract-to-hire, or direct placement positions to companies in and around the Kansas City and St. Louis areas.
We are currently looking for a System Support Specialist I to join our team.
Performs general technical support and troubleshooting of desktop systems hardware and software, printers, multi-function printers, scanners, video conferencing systems, mobile devices, and other technologies as defined and required.
Investigates system issues and provides solutions using specific product knowledge, system tools, and established methods and procedures.
Documents solutions and maintains help desk ticket information and transactions.
Provides first-line technical support to internal clients across all markets utilizing remote and in-person assistance.
Works with vendors and the IT team to resolve problems and support other projects.
Research, updates and documents technical processes and procedures in IT Knowledgebase.
Manages and tracks Help Desk tickets and phone calls in the Help Desk ticketing system.
Responsible for computer equipment deployment and changes for associates and departments.
Supports efforts to simplify and enhance the associate experience.
Completes system patching.
Performs application support and upgrades as needed.
Performs other duties as assigned.
Ability to multitask within a fast-paced environment while maintaining company and department standards with a high attention to detail.
Problem-solving and troubleshooting skills.
Ability to utilize independent judgment and decision-making skills.
Strong written and verbal communication and customer service skills.
Strong desire and ability to learn.
Motivated and open to change.
Willingness to work on issues outside the comfort zone in order to gain personal and organizational knowledge.
Ability to work independently or on a team.
Ability to maintain confidentiality in dealing with personal and sensitive data.
Ability to present ideas in a user-friendly, business-friendly manner.
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.
Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.