Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract-to-hire, or direct placement positions to companies in and around the Kansas City and St Louis areas.
We are currently looking for a Sr. Technical Writer to join our team.
Create, update, and edit technical documents, online help, user guides, release highlights/ notes and other documentation.
Maintain the Aura Next Online Information product.
Perform RoboHelp maintenance as necessary (upgrades, troubleshooting, security.)
Work closely with business SMEs, Product Owners, Product and Client BAs, and Technical and Customer Solution Architects, to review and obtain approval to content enhancements.
Manage backlog of requests for Aura Online Information changes
Assist in the triage and/or resolution of production issues.
Creates business process and technical diagrams for shared understanding
Evaluates new or enhanced solutions to determine potential issues and communicate how problems may affect business and recommend solutions.
Bachelor’s degree or equivalent experience
1+ years IT-related experience, such as Business Analysis, Data Analysis, Technical Writing, etc.
General business knowledge and application support aptitude
Intermediate investigative, analytical and problem-solving skills
Intermediate interpersonal skills
Intermediate data analysis skill
Ability to be flexible when needed, take initiative, and demonstrate accountability
Ability to quickly adapt to new methods, work under tight deadlines and stressful conditions
Ability to set goals and handle multiple tasks, clients, and projects simultaneously
Ability to appropriately balance priorities, deadlines, and deliverables
Ability to work well within a team environment and participate in department/team projects
Ability to balance detail with departmental goals/objectives
Ability to foster customer service as needed
Ability to translate business needs and problems into viable/accepted solutions
Basic negotiating and persuasion skills
Basic SQL query writing skills and other technical acumen
Professional designation; PMI, Six sigma
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.
Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.