Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the Kansas City and St. Louis areas.
We are currently looking for a Sr. Systems Engineer to join our team.
Responsible for using your technical knowledge of professional concepts to solve business problems.
Serve as a subject matter expert in their area of focus and represent their department on complex assignments.
You will be responsible for evaluating elements of technology's effectiveness through requirements gathering, testing, research, and investigation and making recommendations for improvements that result in increased quality and effectiveness.
You will be required to listen to and evaluate customer needs to determine and provide high-quality solutions that align with customer expectations.
Requires strong communication, teamwork, problem-solving, analytical/innovative thinking and a customer-focused mindset.
Your responsibilities will include troubleshooting issues, handling escalations, performing trend analysis, engineering solutions, and identifying/implementing process enhancements to reduce/eliminate recurring issues from the environment.
You will work independently and as part of a team collaborating with internal teams, customers and vendors supporting endpoint technology including desktop, productivity, and mobility solutions.
Must be committed to incorporating security into all decisions and daily job responsibilities.
Strong knowledge and proficiency in providing support of the Windows operating system.
Working knowledge of Windows Print, Windows Print Server and thin clients
Experience with Microsoft Office 365 cloud and internal environments
Experience with IT Service Management tools (i.e. ServiceNow, Remedy, SolarWinds, etc.)
Professional communication abilities, both written and verbal
Proven technical writing skills.
Ability to work in a fast-paced, high demand and challenging environment.
Investigates, diagnoses, and resolves complex issues without known solutions.
Creates and publishes documentation of knowledge resulting from investigative and support activities for future occurrences.
Leverages own technical expertise, including higher-level engineers, knowledge, and other internal tools to provide the most effective solutions to customer issues.
Performs task automation and identifies/implements process improvements.
Maintains established service level agreements to manage customer expectations and quality standards.
Support a flexible work schedule to support our SLA’s with our customers, and provide occasional after hours and weekend support.
Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems or commensurate experience
General understanding of Active Directory (GPO, OU, Groups), Windows Server, and scripting (i.e. command line, PowerShell, etc.) knowledge
General knowledge of Citrix VDA, VDI and published application environments
General understanding of Android OS and Mac OS
Experience with Cisco AnyConnect
Splunk experience a plus
Working knowledge of agile methodology using JIRA
Ability to identify trends and opportunities for improvement using data analytics
Ability to interpret and visualize data results in order to create effective dashboards and reporting
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.
Adaptive Solutions Group is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
systems engineer, Windows, Windows Print, Windows Print Server, thin clients, ITSM, ServiceNow, Remedy, SolarWindw