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Software Support Manager

Kansas City, MO 64112

Posted: 05/17/2019 Employment Type: Contract to Hire Job Category: Software Development Job Number: 12483

Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the St. Louis, Kansas City, and Denver Areas.


We are currently looking for a Software Support Manager to join our team.


  • Manage support activities to accurate and timely execution.
  • Manage Technical Support Developers from an HR perspective.
  • Act as interface between Operational staff and Development Senior staff.
  • Participate primarily in Technical support activities with some possible mix of new development as business needs arise.
  • Analyze client data for possible ETL issues.
  • Perform ad-hoc queries in support of data analysis.
  • Develop and fix applications for financial data analysis platform.
  • Focus is on excellent SQL Database coding skills within the Microsoft SQL server environment.
  • Debug and fix Microsoft SQL server stored procedures along with Microsoft C# .net desktop applications.


Required Qualifications
  • Significant experience developing and/or supporting the implementation of Business Intelligence solutions and using  Microsoft  SQL Server and Microsoft C# .NET based Technologies.  
  • 3+ years managing Development staff.
  • Bachelor’ s Degree in Computer Information Systems (or equivalent)
  • 3+ years work experience in Analytic and Database programming positions using either MS-SQL or Oracle databases, with at least 1 year of Microsoft T-SQL experience.
  • 3+ years of practical experience developing or performing technical support for solutions built on the Microsoft .Net (C#) platform.
  • 1+ years building ETL solutions, dealing with a multitude of Data transformation issues.
  • Advanced Analytical Thinking and Problem-Solving skills
  • Strong SQL skills experience in writing and supporting ad-hoc queries and Stored Procedures.
  • Well versed with object-oriented principles and aware of design patterns.
  • Good understanding of  Data Modeling concepts, Data relationships.
  • Excellent troubleshooting skills with proven ability to quickly identify and address root cause.
  • Demonstrated ability to work with Microsoft Visual Studio, SQL Server Management Studio.
  • Experience with one or more components of the software development lifecycle of analysis, design, development, testing, maintenance/support, configuration management, and release management.
  • Proven development skills with Microsoft SQL Server, with a minimum of 2 years work experience developing MS-SQL based solutions.
  • Well versed with relational database design.
  • Experience writing complex and efficient T-SQL queries/stored procedures.
  • Ability to read execution plans and work with Database Administrators to debug SQL performance issues.
  • Demonstrated ability to work with SQL Server Management Studio.
  • Must be a self-starter and team player
  • A willingness to develop industry-related knowledge.
  • Superior Communication and Business-Technical Interaction skills
  • Effective written, oral, and interpersonal communications skills
  • Strong problem-solving, decision-making, organizational and leadership skills


Preferred Qualifications
  • At least 2 years’ experience managing or leading Technical support or new development staff.
  • Experience with Microsoft Design Patterns, and/or Agile methodologies is a plus.
  • Experience analyzing data in multiple formats for purposes of designing of correcting ETL programs.
  • Strong SQL skills and experience with performance tuning experience preferred.
  • Experience with Microsoft Design Patterns.
  • Experience with Agile Development methodologies is a plus.
  • Knowledgeable on industry ETL technologies. Knowledge of SSIS is a plus.
  • Experience in advanced reporting and dashboards.
  • Experience building Microsoft WinForms or WPF desktop applications is a plus.
  • Demonstrated ability to work with Microsoft VSTS and/or TFS (Team Foundation Server).
  • Experience with banking or financial system data is a plus.


Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.


Krystal Dozier

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