Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the St. Louis, Kansas City, and Denver Areas.
We are currently looking for a ServiceNow Developer to join our team.
Develop on the ServiceNow platform, including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Requests.
Provide strong development and project collaboration between developers, analysts, and other team members.
Develop custom workflows utilizing modern web technologies.
Configure out of the box workflows and create/maintain custom workflows.
Maintain ServiceNow instance patches and annual platform upgrades.
Utilize available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation.
Document code, technology, processes, and procedures.
Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms.
Develops user friendly catalog items with experience writing orchestration workflows.
Designs, develops, and implements integrations between ServiceNow and other enterprise tools.
Work in collaboration with business partners internal and external to establish and or improve ServiceNow integrations.
Create, maintain, and enhance ServiceNow – Workday integration.
Collaborate with CMDB Analyst to ensure optimal CMBD and will have oversight for Discovery module.
Document and maintain functional business requirements, process flows and business use cases.
Design / develop ServiceNow forms, tables, modules as well as scripts and workflow.
Build workflows from service owner requirements including requests, request items and tasks.
Work closely with business and IT teams to gather input to support ongoing business needs for Service Now configuration, implementation and support.
Articulate functional and technical requirements to team members for support of development efforts.
Implement ServiceNow annual upgrades and ensures remediation of all issues identified before promoting to production.
Implement new ServiceNow modules which may include customization.
Implement MID servers, web services, ETL processes, and other relevant technology to operationalize processes on the ServiceNow platform.
Monitor health, usage and overall compliance of ServiceNow and its applications.
Provide technical coaching and oversight to team members.
Administer enterprise ServiceNow instance including group and user maintenance, ACL, UI Actions, Catalog Items, Portal.
Proven understanding of ITIL framework, IT service management processes and best practices, IT infrastructure, and business needs.
Review and recommend where ServiceNow platform fits into the enterprise architecture roadmap.
Architect new ways of solving problems using the ServiceNow platform.
Develop solutions across the ServiceNow platform to utilize automation and integration capabilities of ServiceNow, focused on leveraging business services with out of the box capabilities
Strong understanding of the ServiceNow data model and relationships.
Demonstrates ability to manage multiple competing priorities in a fast-paced environment.
Demonstrates organizational, communication, critical thinking and problem-solving skills.
Ability to analyze data and present findings to leadership.
Provide a personal example of living the principles of continuous quality improvement whereby decision-making is driven by data, and customer-supplier relationships are facilitated both within and outside the system.
5+ years relevant experience
Experience with IT Service Management (ITSM); IT Asset Management (ITAM); IT Operations Management (ITOM).
Experience with: Service Portal, Service Catalog, CMDB/Discovery, HR Case Management, Live Chat (Connect), Virtual Agent, Self Service Password Reset, Performance Analytics.
Service Oriented architecture and web services integration (SOAP, WSDL, REST).
Integration expertise with internal and external sources.
Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.
A formal certification in ITIL (or other) information technology best practice framework.
Bachelor' s Degree
ServiceNow Developer Certification
ServiceNow System Administrator Certification
Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.