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Service Desk Technician

Lenexa, KS 66219

Posted: 07/27/2026 Employment Type: Direct Placement Job Category: Infrastructure Technologies Job Number: 17665

Job Description

IT Service Desk Technician
Location: Lenexa, KS (Onsite)
Salary: $50,000 to $60,000 + Bonus
About the Opportunity
Adaptive Solutions Group is partnering with a well-established, employee-focused organization in the Kansas City area to identify an IT Service Desk Technician. This is an excellent opportunity for an IT professional who enjoys providing exceptional customer support, solving technical issues, and leveraging modern technologies, including AI, to improve the end-user experience.
The ideal candidate will have experience supporting Microsoft environments, strong troubleshooting abilities, and a passion for continuous learning. This organization is also investing in AI-enabled support tools, making it a great opportunity for someone interested in expanding their knowledge of Microsoft Copilot Studio and other emerging technologies.
Key Responsibilities
  • Provide Tier 1 and Tier 2 technical support by responding to user requests through phone, email, and IT service management tools.
  • Troubleshoot and resolve hardware, software, operating system, Microsoft 365, and network-related issues.
  • Document troubleshooting steps, resolutions, and customer interactions to maintain accurate service records.
  • Manage support tickets within established service level agreements while providing timely updates to end users.
  • Escalate complex technical issues to appropriate teams with detailed documentation.
  • Support user accounts, password resets, access requests, onboarding and offboarding activities, VPN connectivity, mobile devices, and endpoint support.
  • Create and maintain technical documentation, knowledge base articles, and end-user self-service resources.
  • Assist with the ongoing enhancement of AI-powered self-service tools by maintaining knowledge content, refining responses, and supporting automation initiatives.
  • Identify recurring support trends and recommend improvements to documentation, processes, and self-service capabilities.
  • Participate in technology projects and continuous improvement initiatives as assigned.
Qualifications
  • 1 to 2 years of experience in an IT Service Desk, Help Desk, or Desktop Support role, or an equivalent combination of education and technical certifications.
  • Strong customer service, communication, and problem-solving skills.
  • Experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
  • Basic understanding of networking concepts, Active Directory or Microsoft Entra ID, and client/server environments.
  • Experience troubleshooting hardware, software, printers, mobile devices, and peripheral equipment.
  • Ability to create clear technical documentation for both technical and non-technical audiences.
  • Hands-on experience using AI productivity tools such as Microsoft Copilot, ChatGPT, or similar platforms to improve troubleshooting, documentation, or communication workflows.
Preferred Qualifications
  • Exposure to Microsoft Copilot Studio or similar AI-enabled support platforms.
  • Familiarity with Microsoft Power Platform, including Power Automate.
  • Understanding of ITIL principles, including Incident, Problem, and Change Management.
  • Knowledge of security best practices related to identity management, data protection, and AI usage.
  • Industry certifications such as CompTIA A+, Network+, ITIL Foundation, Microsoft 365 Fundamentals, or Microsoft Power Platform Fundamentals are a plus.
Compensation & Benefits
  • Base salary of $50,000 to $60,000 Per Year
  • Annual bonus opportunity
  • Employee Stock Ownership Plan (ESOP)
  • 401(k) with company match
  • Comprehensive medical, dental, and vision insurance
  • Flexible Spending Account (FSA)
  • Company-paid life and disability insurance
  • Employee Assistance Program (EAP)
  • Generous paid time off and paid holidays
  • Ongoing training, professional development, and career growth opportunities
If you're passionate about technology, enjoy helping others, and are excited about the future of AI in IT support, we'd love to connect with you to discuss this opportunity.
 

Job Requirements

IT Service Desk
Help Desk Support
Desktop Support
Technical Support
Microsoft 365
Windows 10/11
Active Directory
Microsoft Entra ID (Azure AD)
ServiceNow
Troubleshooting
Tier 1 Support
Tier 2 Support
Customer Support
Microsoft Teams
VPN Support
AI Tools (ChatGPT, Microsoft Copilot)
Microsoft Copilot Studio
Power Automate
ITIL
Hardware & Software Support

Meet Your Recruiter

Lainee Schorgl

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About Lenexa, KS

Join us in the vibrant job market around Lenexa, Kansas! This thriving area offers a perfect blend of career opportunities and quality of life. Located in the heart of Johnson County, Lenexa boasts a friendly community, excellent schools, and a variety of dining options ranging from BBQ joints to food trucks. Enjoy outdoor adventures at Shawnee Mission Park or catch a show at the Theatre in the Park. With close proximity to Kansas City's renowned art galleries, professional sports teams like the Kansas City Chiefs and Royals, and iconic venues like the historic Kauffman Center for the Performing Arts, Lenexa is the ideal place to grow your career while embracing a unique culture and irresistible charm. Explore our job listings today and discover the exciting possibilities this region has in store for you!