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Service Desk Lead

St. Louis, MO 63131

Posted: 04/11/2024 Employment Type: Contract to Hire Job Category: Infrastructure Technologies Job Number: 16533

Job Description

Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the Kansas City and St. Louis, areas.

We are currently looking for a Service Desk Lead to join our team.

  • Lead the service desk team to administer, configure, and support legal applications such as HotDocs, Westlaw/Nexis, CaseText/JuriLaw/CompuLaw, NetDocuments, GEMS, ProSystems FX, alongside Azure and O365 environments.
  • Serve as the main point of contact between the legal staff, IT department, and cloud services providers, ensuring technology solutions enhance productivity, client service, and align with firm objectives.
  • Develop and implement training programs for staff, promoting the effective use of legal applications and cloud services.
  • Collaborate with IT, legal teams, and cloud service providers to ensure the seamless integration of applications and cloud services with existing systems and workflows.
  • Stay updated on technological advancements in legal applications, Azure, and O365 services, assessing their potential benefits for firm operations.
  • Create and maintain comprehensive documentation on application and cloud service configurations, processes, and user guidelines.
  • Quickly resolve application and cloud service issues to minimize operational disruptions.
  • Oversee projects to evaluate and select new legal applications, cloud services, or upgrades, ensuring strategic alignment with firm goals.

Required Qualifications
  • Over 7 years of experience in a law firm or legal service setting, focusing on legal applications, Azure, and O365 environments.
  • Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience.
  • In-depth knowledge of legal applications (HotDocs, Westlaw/Nexis, CaseText/JuriLaw/CompuLaw, NetDocuments), Microsoft Office Suite, Azure, and O365.
  • Experience leading a service desk or technical support team, with strong leadership skills.
  • Exceptional problem-solving, analytical, and organizational capabilities.
  • Superior communication and interpersonal skills, capable of effectively interacting with a diverse range of team members.
  • Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment.
  • Passionate about technology, with a proactive approach to identifying and implementing digital solutions to improve legal processes and client services.

Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.

Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Job Requirements

O365, Azure, NetDocuments

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