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Service Desk Engineer

Maryland Heights, MO 63043

Posted: 03/26/2019 Employment Type: Direct Placement Job Category: Infrastructure Technologies Job Number: 12287

Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the Kansas City, St. Louis, Denver, and Dallas Areas.

 

We are currently looking for a Service Desk Engineer  to join our team.

 

Duties and Responsibilities
  • Perform network design and capacity planning.
  • Develop, implement and maintain policies/procedures for network resource, administration, appropriate use, and disaster recovery.
  • Establish service level agreements for users.
  • Oversee installation, configuration, maintenance, and troubleshooting of end-user workstation hardware, software, and peripheral devices.
  • Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services.
  • Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.
  • Manage servers, including e-mail, print and backup servers and their associated operating systems and software.
  • Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
  • Manage all network hardware and equipment, including routers, switches, hubs, and UPS’ s.
  • Ensure network connectivity of all workstations.
  • Document all aspects of customer environments.
  • Administer all equipment, hardware and software upgrades.
  • Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
  • Administer and maintain end user accounts, permissions, and access rights.
  • Perform server and security audits.
  • Perform system backups and recovery.
  • Monitor and test network performance and provide network performance statistics and reports.
  • Recommend, schedule, and perform network improvements, upgrades and repairs.
  • Manage and/or provide guidance to junior members of the team.

 

Required Qualifications
  • College diploma or university degree in the field of computer science and/or 4 years equivalent work experience
  • Working technical knowledge of network and PC operating systems, including Windows and other operating systems
  • Extensive application support experience with Microsoft Office Suites and other software applications
  • Working technical knowledge of current network hardware, protocols, and standards
  • Hands-on hardware troubleshooting experience
  • Good understanding of the organization’ s goals and objectives
  • Working with and coordinating vendor activities
  • Knowledge of applicable data privacy practices and laws
  • Strong written and oral communication skills
  • Strong interpersonal skills
  • Strong customer service skills
  • Ability to conduct research into networking issues and products
  • Ability to present ideas in a user-friendly language
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Highly self-motivated and directed
  • Keen attention to detail
  • Proven analytical and problem-solving abilities
  • Experience working in a team-oriented, collaborative environment

 

Preferred Qualifications
  • Certifications in Microsoft, CompTIA, Cisco & others are a plus but not required

 

Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.

Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

 

 
microsoft, pc, windows, office, software, network

Nick Bilpush

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