Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the Kansas City, St. Louis, Denver, and Dallas Areas.
We are currently looking for a Service Desk Engineer to join our team.
Duties and Responsibilities
Perform network design and capacity planning.
Develop, implement and maintain policies/procedures for network resource, administration, appropriate use, and disaster recovery.
Establish service level agreements for users.
Oversee installation, configuration, maintenance, and troubleshooting of end-user workstation hardware, software, and peripheral devices.
Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.
Manage servers, including e-mail, print and backup servers and their associated operating systems and software.
Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
Manage all network hardware and equipment, including routers, switches, hubs, and UPS’ s.
Ensure network connectivity of all workstations.
Document all aspects of customer environments.
Administer all equipment, hardware and software upgrades.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
Administer and maintain end user accounts, permissions, and access rights.
Perform server and security audits.
Perform system backups and recovery.
Monitor and test network performance and provide network performance statistics and reports.
Recommend, schedule, and perform network improvements, upgrades and repairs.
Manage and/or provide guidance to junior members of the team.
College diploma or university degree in the field of computer science and/or 4 years equivalent work experience
Working technical knowledge of network and PC operating systems, including Windows and other operating systems
Extensive application support experience with Microsoft Office Suites and other software applications
Working technical knowledge of current network hardware, protocols, and standards
Hands-on hardware troubleshooting experience
Good understanding of the organization’ s goals and objectives
Working with and coordinating vendor activities
Knowledge of applicable data privacy practices and laws
Strong written and oral communication skills
Strong interpersonal skills
Strong customer service skills
Ability to conduct research into networking issues and products
Ability to present ideas in a user-friendly language
Ability to effectively prioritize and execute tasks in a high-pressure environment
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Experience working in a team-oriented, collaborative environment
Certifications in Microsoft, CompTIA, Cisco & others are a plus but not required
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.
Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.