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SaaS Operations Manager

St. Louis, MO 63310 | Work from home flexibility

Posted: 01/09/2025 Employment Type: Contract Job Category: IT Manager or IT Leadership Job Number: 16899

Job Description

Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the Kansas City and St. Louis areas.

We are currently looking for a Saas Operations Manager to join our team.


Responsibilities
  • Oversee the day-to-day operations of our SaaS applications, ensuring optimal performance and user satisfaction.
  • Escalation contact for the IT Service Desk for SaaS solutions with responsibilities to troubleshoot and resolve user issues.
  • Monitor system performance, troubleshoot issues, and implement corrective actions as needed.
  • Oversee integrations between various SaaS platforms to ensure seamless data flow and operational efficiency.
  • Collaborate with cross-functional teams to identify and implement process improvements and system enhancements.
  • Provide timely updates and status reports on the health of our SaaS based solutions and the teams supporting the business operations.
  • Develop and enforce policies, procedures, and best practices for SaaS operations, security, and compliance.
  • Participate in on-call production support as an incident manager responsible for companywide communication and facilitating resolution of outages.
  • Negotiate contracts and service agreements with SaaS vendors, ensuring favorable terms and conditions for the company.
  • Manage vendor relationships and act as the primary point of contact for contract discussions and renewals.
  • Ensure compliance with contractual obligations and service level agreements (SLAs).
  • Maintain a repository of all contracts and related documentation for easy reference and audit purposes.
  • Manage user accounts, permissions, and access controls to ensure data security.

Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
  • Minimum of 5 years of experience in managing SaaS applications, with specific expertise in NetSuite, HubSpot, Monday.com, Salesforce, and other cloud-based solutions.
  • Strong analytical and problem-solving skills, with a keen attention to detail.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
  • Detail-oriented with a strong focus on accuracy and quality.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Strong project management skills, with the ability to manage multiple initiatives simultaneously.

Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.

Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
 

Job Requirements

SaaS, operations

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