Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the St. Louis, Kansas City, and Denver Areas.
We are currently looking for a Technical Support Specialist to join our team.
Under moderate supervision, provides procurement and imaging support of desktop computer systems for University staff, faculty and students.
Provide technical procurement support for desktop computer hardware and software ordering.
Provide daily support for the computing desktop; including operating system, software installation and maintenance, and hardware.
Respond to assigned tickets.
Evaluate, prioritize, resolve problems and requests, or escalate to appropriate support areas.
Act as the front-facing support liaison for all desktop-related support issues.
Provide support documentation for Tier 1 Service Desk.
Collaborate with higher level technical areas on planning and issue resolution.
Prioritize work load to appropriately respond to customer needs and demands.
Act as a liaison between customers and senior technical staff.
Complete tasks associated with projects or activities that relate to the desktop support environment, such as system upgrades, system integration and system administration.
Perform other duties as assigned.
2 years desktop support in an enterprise environment.
Heavy customer service experience
Ability to maintain accurate equipment logs, preferably asset management experience
Experience in a fast-paced, technical environment requiring excellent time management and coordination skills
Attention to detail, in a technical environment
Excellent prioritization sills are a must
Ability to collaborate with customers both in person and in writing
Must possess an aptitude for patience, professionalism, tactfulness and empathy.
Must be enthusiastic and committed to helping others and exhibit the ability to quickly assess the specific needs of the customer to determine an appropriate course of action.
Must be able to quickly defuse stressful or anxious situations.
Degree in a field of study with desktop support experience in an enterprise environment.
Experience supporting all standard office productivity applications and computing platforms in an enterprise environment.
Ability to understand, be accountable, and complete assigned tasks associated with projects.
Strong customer service skills, including written and verbal communication skills.
Ability to prioritize work load to appropriately respond to customer needs and demands.
Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.