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Patient Service Representative
Posted: 04/14/2026
Employment Type:
Contract to Hire
Job Category: Human Resources
Job Number: 17534
Job Description
Patient Services Representative
Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals for contract, contract-to-hire, and direct placement positions with companies throughout the St. Louis and Kansas City areas.
ASG is seeking a Patient Services Representative to join our team.
Responsibilities
- Support a patient-first experience from intake through order processing and delivery coordination
- Receive and process new referrals, gathering demographic, medical, and insurance information
- Manage case documentation to ensure records are complete, accurate, and properly maintained
- Communicate with patients, caregivers, internal teams, and external partners through phone, email, CRM systems, and other platforms
- Review documentation, verify benefits, and support prior authorization and utilization review activities
- Coordinate recertifications, appeals, and case rework as needed
- Collaborate with internal teams and outside providers to support timely coverage, fulfillment, and service delivery
- Handle inbound and outbound communication, document interactions, and escalate urgent issues when appropriate
- Maintain organized records of case activity, service updates, and required documentation
- Follow established processes and quality standards to ensure accuracy, compliance, and timely case progression
- Identify issues proactively and escalate concerns to improve operational efficiency and service outcomes
Required Qualifications
- High school diploma or equivalent required
- 1+ years of experience in customer service, operations support, healthcare support, or a related environment preferred
- Experience using CRM systems, email platforms, and standard business software such as Microsoft Office or Google Workspace
- Strong written and verbal communication skills
- Excellent attention to detail, organization, and time management abilities
- Ability to manage sensitive and confidential information appropriately
- Strong problem-solving skills and ability to multitask in a fast-paced environment
- Ability to review documentation, follow process steps carefully, and move cases through multiple stages of completion
Preferred Qualifications
- Associate’s or Bachelor’s degree
- Experience with insurance verification, authorizations, or benefits review processes
- Familiarity with Salesforce, Epic, or similar case management and documentation systems
- Experience working with Medicare, Medicaid, or other regulated coverage programs
- Background in healthcare operations, patient support, case processing, or a similarly regulated administrative environment
- Knowledge of compliance-driven workflows and documentation standards
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, short-term disability, long-term disability, life insurance, 401(k), paid vacation, and holidays.
Job Requirements
Customer Service
