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Operations Specialist II
St. Louis, MO 63103 | Work from home flexibility
Posted: 11/10/2025
Employment Type:
Contract
Job Category: Infrastructure Technologies
Job Number: 17333
Job Description
Adaptive Solutions Group (ASG) is a premier provider of information technology personnel. We offer a variety of technical professionals available for contract, contract-to-hire, or direct placement opportunities across the region.
We are currently seeking an Operations Specialist II to join our team.
Responsibilities
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Monitor, troubleshoot and support core enterprise infrastructure, including network components and server-related events
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Provide incident triage and resolution for technologies such as MPLS, LAN/WAN, transport, wireless data, and other network environments
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Use network monitoring tools and element management systems to diagnose and remotely address issues
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Support daily operational activities, including customer and vendor communication via phone and ticketing systems
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Implement software upgrades for network elements and participate in change management activities
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Coordinate with field operations personnel and dispatch field support or contractors as needed
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Open and manage tickets with equipment vendors and external carriers
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Assist with reporting, documentation and compliance activities related to operational standards and safety requirements
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Collaborate with cross-functional teams to maintain a strong, team-oriented environment
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2 or more years of relevant experience in network operations or technical support
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Strong troubleshooting skills with network technologies
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Ability to work in a fast-paced operational environment with high customer service expectations
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Comfortable working rotating 12-hour shifts in a 24x7 environment
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Local availability for hybrid onsite and remote scheduling
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Associate degree in a related field
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Certifications such as CCNA, Network+, NRS1 or Security+
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.
Job Requirements
NOC, CCNA
