Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the St. Louis, Kansas City, and Denver Areas.
We are currently looking for an Operations Analyst to join our team.
Work with multiple IT functions including infrastructure, applications, project managers and customers/stakeholders in the initiation, tracking, status, follow-through and resolution of incidents, provisioning of requests and implementation management of change.
Work with IT shared service teams for all problem management, release management, server/environment requests, platform issues, database and system administration events, helpdesk activities, network issues and global security audit concerns.
Ensure customer service excellence through consistent communications, root cause analysis documentation, and process improvements.
Provide technical and/or business application support to business partners and team members in the areas of functionality, architecture, operating systems and databases for complex application systems.
Assist with planning and execution of system monitoring strategies.
Develop and maintain effective business relationships.
Provide training and guidance to team members and business partners as required.
Apply proper change management protocols for all production moves, including ticket creation, communications, approvals, rollback procedures, test evidence, and support.
Coordinate efforts associated with third-party evidence provider changes.
Coordinate standards for all technical operations defined.
Maintain regular and predictable attendance.
Performs other duties as assigned.
3-5 years of information systems experience in, or related to, an IT Service Management role or IT Operations support function
Must be available to meet schedules of a global operation by being available for off hour meetings.
Ability to understand, map and document complex processes and systems
Ability to be flexible when needed, take initiative, and demonstrate accountability
Intermediate oral and written communication skills demonstrating ability to share and impart knowledge
Ability to quickly adapt to new methods, work under tight deadlines and stressful conditions
Intermediate investigative, analytical and problem-solving skills
Intermediate interpersonal skills
Ability to set goals and handle multiple tasks, clients, and projects simultaneously; Ability to appropriately balance priorities, deadlines, and deliverables
Ability to work well within a team environment and participate in department/team projects
Ability to balance detail with departmental goals/objectives
Ability to foster customer service as needed
Ability to translate business needs and problems into viable/accepted solutions
Basic negotiating and persuasion skills
General business knowledge
Ability to develop reports and analysis documents using various tools and techniques
Basic knowledge of ITIL and/or ITSM processes and best practices
General business knowledge
Microsoft Windows Operating Systems (Server & PC)
Microsoft Productivity Suite
5+ years of IT Support, Call Center Experience, Process Management Experience
Insurance industry knowledge
Foundation level certification in ITIL v3
Knowledge of risk assessment process and methods
SQL & PL SQL
Microsoft SQL Server Report Developer
Experience with Entity Relationship Diagrams
Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.