Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the St. Louis, Kansas City, and Denver Areas.
We are currently looking for an OS Deployment Support Engineer to join our team.
Respond for diagnosis of interrupted and inefficient processes.
Analyze and take corrective action for computer hardware and software to resolve technical and schedule issues.
Initiate corrective action to stay on schedule.
Gather customer information and determines resolution path regarding moderately complex client issues by analyzing the symptoms and identifying/resolving the underlying problem.
Work with deskside support personnel to find cause of issue or work stoppage and to determine best resolution path.
Escalate complex issues to higher level when necessary.
Install, configure, and administer departmental computer hardware and software.
Participate in the development, implementation, installation and testing of application or service software.
Ensure technology is accessible and equipped with current hardware and software.
Monitor and maintain technology to ensure maximum access.
Analyze system requirements and existing business processes in order to create and manage desktop and group policy settings for Desktop and Server operation systems (Linux, Macintosh and Windows).
Assist Management in maintaining system performance, system security, hardware/software utilities, capacity planning and balancing operation cycles.
Investigate options for new or improved technology by literature searches and other research.
Write documentation to describe system development, deployment, life cycle.
Write or modify training materials for users to describe installations and operating procedures.
Support teammates at all times and in any way necessary to maintain a productive, energetic, efficient and dynamic team.
Communicates effectively and frequently both verbally and in writing with other members of the team.
Collaborates with other teammates to provide assistance, and expertise, as well as to receive expert input and assistance from others delivering the best solution and experience for the customer.
Perform special project and other duties as assigned
3 years of experience as a support specialist, systems administrator or computer technician.
Experience with operating system software, network protocols, and/or desktop and server technologies.
Technical Skills: Active Directory object management, Windows Server Print Queues, SMB File Services, Mac and PC endpoint troubleshooting, Group Policy, Jamf Administration, Software Center, SCCM
Must possess an aptitude for patience, professionalism, tactfulness and empathy.
Must be enthusiastic and committed to helping others and exhibit the ability to quickly assess the specific needs of the customer to determine an appropriate course of action.
Must be able to quickly defuse stressful or anxious situations.
Knowledge of Microsoft OS, PC hardware, MAC OS, Apple hardware, MS Office tools and desktop software
Able to adjust to changes in priorities and demands on time
Ability to work with minimal supervision with a high degree of accuracy
Ability to learn quickly and adapt to new circumstances
Good organizational skills
Excellent Communication and people skills
Must be flexible and willing to work extended hours as necessary and recognize the need to do so
Ability to adjust scheduled time
Bachelor’ s degree or professional certification
Experience in a higher education technology environment
Experience delivering training on use of technology
Ability to program scripts for operating system upgrades (ex: PowerShell)
Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.