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Mobile Technology Support Specialist

Kansas City, KS 66111

Posted: 09/20/2019 Employment Type: Direct Placement Job Category: Infrastructure Technologies Job Number: 12884

Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the St. Louis, Kansas City, and Denver Areas.

 

We are currently looking for a Mobile Technology Support Specialist  to join our team.

 

Responsibilities
  • Provide end-to-end deployment of mobile devices, including collecting and maintaining required paperwork
  • Procure mobile devices through vendors website
  • Setup mobile devices either manually or in an MDM environment
  • Deploy and track all mobile device shipments 
  • Collect, decommission and dispose of all retired mobile devices
  • Identify, diagnose and resolve end user hardware, software and application problems
  • Manage device application assignments within an MDM environment
  • Create and maintain technical documents for all mobile processes and break-fix solutions
  • Create and lead mobile training sessions for other team members
  • Maintain data lake for Power BI dashboard
  • Perform inventory coordination of mobile devices
  • Provide/update the mobile device vendor websites with accurate user and mobile device information for cell phones, hotspots and iPads

 

Required Qualifications
  • Associate degree in a related technical field or a related professional experience
  • 2+ years of direct experience supporting mobile devices within an MDM environment
  • 3+ years of mobile device technical support experience in an enterprise environment
  • Experience with Android and iOS devices
  • Experience with supporting remote users
  • Experience in direct customer service
  • Apple MAC OS experience preferred
  • Experience with Microsoft Intune preferred
  • Certification and/or License –
    • Apple Genius or equivalent
    • ACiT certification preferred
  • Able to demonstrate superior customer service skills
  • Able to communicate and translate technical topics into easy to understand concepts  
  • Able to communicate clearly and effectively, both verbally and in writing
  • Able to clearly document technical processes
  • Able to proficiently manage and troubleshoot Android and iOS operating systems
  • Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution
  • Working knowledge of InTune MDM compliance policies
  • Working knowledge of Apple products including iPhone, iPad and Mac Computers
  • Troubleshooting and management skills of Apple systems
  • Must be able to read, write and speak English

 

Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.

Krystal Dozier

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