Posted: 04/04/20242024-04-042024-07-17Employment Type:Contract to HireJob Category:Infrastructure TechnologiesJob Number: 16519
Job Description
Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the Kansas City and St. Louis areas.
We are currently looking for a M365 Service Engineer to join our team.
Responsibilities
Provides quality internal and external customer service surrounding the Company values.
Assists in designing and implementing the assessment and migration practices and procedures
Assists in the delivery of the Consulting Services roadmap
Selects and implements toolkits that enable the migration services practice to become more efficient and effective
Directly responsible for the creation and maintenance of all M365 templates and customer reports.
Coordinates and remains closely aligned with the Service Delivery and Technology organizations to deliver and manage contracted engagements
Closely aligned with Architecture and Engineering to maintain knowledge of product roadmap and adjusts Consulting Services roadmap as required
Participates in coordinating with the Project Management Office to ensure proper planning for technology and resources are in place to meet customer deliverables
Participates in the creation of statements of work to ensure projects are delivered successfully with appropriate levels of gross margin and customer satisfaction
Assists in managing and coordinating 3rd party partners and vendors to deliver solutions for Consulting Services engagements
Participate in creating a learning program to ensure all members of the Professional Services and Service Delivery organizations are current on modern and relevant technologies
Participate in the creation of an annual budget to ensure appropriate funding for training, travel, lab equipment, and staffing necessary to deliver budgeted Professional Services revenue and gross margin
Maintain market knowledge and awareness by attending relevant trade and vendor training and/or events
Other duties as assigned.
Customer service focused and portrays energy, professionalism and welcoming characteristics.
Strong ability to work in a highly sensitive and confidential environment.
Ability to meet deadlines and handle sensitive and pressured situations.
Ability to identify issues and help develop strategy and tactical plans for various department initiatives
Ability to use good judgment and decision-making skills
Ability to use a PC, keyboard, and other standard office equipment
Required Qualifications:
1-3 years experience of VMWare environments
1-3 years of Hyper-V and KVM environments
1-3 years of all M365 products and environments
1-3 years with at Quest Migrate, Bittitan, Native Exchange Migration Tools.
Proven knowledge and experience with Cloud Provider networking and security topologies
Proven knowledge and experience with multi-tenant and private cloud environments
Deep experience with backup and disaster recovery best practices and methodologies
Strong technical acumen as it relates to assessing and migrating customer environments
Strong ability to collaborate with internal teams to timely complete projects and resolve issues
Ability to think in an entrepreneurial style to promote and implement new ideas and activities
Adequate professional experience and knowledge to perform Job Responsibilities
Excellent verbal, written, and interpersonal skills
Ability to prioritize and organize effectively
Ability to work on multiple projects simultaneously
Ability to work both independently and with others
Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
Proficiency in using MS Office Suite and Windows-based computer applications
Preferred Experience
1-3 years experience in an engineering or service delivery function
1-3 years experience in a engineering or service delivery function
1-3 years experience in cloud hosting and services industry
Demonstrated experience developing and delivering customer facing programs and deliverables
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.
Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.