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Lead ServiceNow Developer

St. Louis, MO 63110

Posted: 08/29/2023 Employment Type: Contract to Hire Job Category: Software Development Job Number: 16235

Job Description

Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the Kansas City and St. Louis areas.

We are currently looking for a Lead ServiceNow Developer to join our team.

  • Code, monitor, maintain, test, and debug software applications.
  • Follow established change management processes.
  • Facilitate code reviews and enforce code standards.
  • Develop and execute test plan development.
  • Research and evaluate new technology, products, specialized hardware, and tools to optimize development and functionality of applications.
  • Make recommendations to management and customers.
  • Assist in ensuring team members complete tasks as assigned, taking corrective action to stay on schedule.
  • Using ServiceNow design and implement user controls and policies.
  • Configure and customize ServiceNow workflows and notifications for all ITSM ServiceNow modules with special emphasis on Security Incident Response, Vulnerability Response, Business Continuity, along with Asset and Configuration Management.
  • Act as a single point of contact for ServiceNow operations for assigned projects and tasks.
  • Troubleshoot and remediate availability, access controls and other operational issues.
  • Create and configure notifications, UI pages, UI macros, Script Includes, Formatters.
  • Participate in the Service Delivery process discussions and facilitate needed ServiceNow customizations, configurations, and dashboards to support the delivery process.
  • Document content for ServiceNow customizations, workflows, and usage.
  • Create, maintain, and enhance future connections between ServiceNow and other systems.
  • Support complex operational activities and recoveries.
  • Coordinate with software vendors and external service providers.
  • Troubleshoot escalated software bugs and provide fixes.
  • Provide off hour support, as needed.
  • Setup, support, and maintain ServiceNow platform and applications.
  • Provide ongoing support for innovations and solutions provided to project teams.
  • Assist in resolution of Incidents, Requests and Changes primarily toward asset management, but also as needed in other areas of the ServiceNow platform.
  • Provide technical direction and mentoring to staff.
  • Direct the daily activities of, train, monitor, and guide less experienced staff.
  • Provide input to management on team member performance reviews, hire decisions.
  • Contribute to the professional development of the team.
  • Responsible team delivers excellent customer service.
  • Ensure continual improvement of and adherence to departmental standards by team members.
  • Ability to travel to on and off-campus locations.
  • Ability to travel to on and off-site meetings.
Required Qualifications
  • Bachelor’s degree in a technical discipline such as Computer Science, plus five years relevant technology experience or equivalent combination of education & experience.
Preferred Qualifications
  • Undergraduate degree in a technical discipline.
  • Seven years of relevant technology experience.
  • Prior experience in a higher education technology environment.
  • Relevant experience includes ServiceNow Administration and/or development IT Service Management work including incident, problem, asset, change, configuration, knowledge and/or service level management; demonstrated technical and/or business expertise; experience supporting IT service teams with effective utilization of ITSM tools and processes.
  • Expertise in JavaScript, HTML, CSS, AngularJS, Ajax, JSON.
  • Experience with Atlassian suite of products including Confluence and Jira.
  • Configure and customize ServiceNow workflows and notifications for all ITSM ServiceNow modules with special emphasis on Security Incident Response, Vulnerability Response, Business Continue Module along with Asset and Configuration Management.
  • Expert level of technical knowledge of application systems and analysis, as well as industry best practices.
  • Extensive experience in researching and implementing new technologies in specialty or related areas.
  • Full technical knowledge of all phases of applications programming.
  • Strong communication, presentation, and collaboration skills.
  • Champion continual improvement of internal processes and procedures.
  • Experienced in consulting with clients and higher-level technicians and analysts to resolve technical problems and ensure customer satisfaction.
  • Ability to provide technical guidance to all skill levels.
  • Ability to interact with customers to discuss and recommend alternative technical solutions.
  • Ability to work extra hours and recognize the need to do so.
  • Ability to adjust scheduled time.
  • Ability to adjust to change and demands on time.
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation, and holidays.

Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Job Requirements

ServiceNow, InfoSec

Meet Your Recruiter

Elizabeth Diaz

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