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Tier 1 Technical Support Specialist

Fenton, MO 63026

Posted: 07/08/2025 Employment Type: Contract to Hire Job Category: Infrastructure Technologies Job Number: 17161

Job Description


Tier 1 Technical Support Specialist

Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract-to-hire, or direct placement positions to companies in and around the St. Louis and Kansas City areas. We are currently looking for a Tier 1 Technical Support Specialist to join our team.
Responsibilities

  • Provide first and second-tier IT support for incidents and requests via phone, email, and remote tools

  • Identify, troubleshoot, and resolve routine hardware, software, and peripheral issues

  • Escalate more complex problems to appropriate third-tier teams

  • Support PCs, printers, servers, and related IT hardware and software

  • Accurately document and prioritize service requests

  • Install and configure software, desktops/laptops, and peripherals

  • Maintain inventory and IT knowledge base documentation

  • Provide courteous, professional, and efficient customer service

  • Participate in solution design and identify areas for process improvement

  • Maintain high levels of customer satisfaction through consistent, quality service

  • Provide off-hours support when necessary (e.g., disaster recovery)

  • Follow established policies, procedures, and guidelines
Required Qualifications

  • 2+ years of desktop/technical support experience (open to candidates with less experience if they are sharp and fast learners)

  • Strong verbal and written communication skills

  • Familiarity with both Windows desktop environments and macOS

  • Excellent organizational and customer service skills

  • Strong troubleshooting and problem-solving abilities

  • Proficiency in:

    • Windows 10 and Microsoft Office

    • Basic TCP/IP networking

    • VoIP phone systems

    • Windows Terminal Server end-user support

    • Mobile device support

    • Printer setup and troubleshooting

    • Dell workstation hardware
Preferred Qualifications

  • A+ certification is a plus but not required

  • Experience working in a high-volume support environment

Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays. Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Job Requirements

Helpdesk support, troubleshoot, support

Meet Your Recruiter

Anita Kuntorovskiy

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About Fenton, MO

Ready to jumpstart your career in the vibrant Fenton, Missouri area? Discover exciting job opportunities in this thriving region that offers a perfect blend of small-town charm and big-city amenities. Nestled along the scenic Meramec River, Fenton presents a unique opportunity for professional growth with its close proximity to St. Louis, home to iconic landmarks like the Gateway Arch, delicious St. Louis-style BBQ, and a lively arts scene with venues like the Fabulous Fox Theatre. Explore job listings in this picturesque region that boasts outdoor recreational opportunities at Castlewood State Park and endless shopping options at the Fenton Plaza. Start your career journey in Fenton today!