Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the Kansas City and St. Louis areas.
We are currently looking for an Implementation Manager to join our team.
Lead projects from discovery to implementation to go-live.
Communicate with customers to understand requirements, manage project progression, and set expectations.
Become a product expert and propose innovative solutions to solve customers’ pain points.
Play an active role improving and shaping the department and our product.
Create and manage customer-facing and internal processes, documentation, and trainings.
Identify, triage, and escalate issues to management and internal teams.
Work closely with the following internal teams:
Customer Success team to ensure customer satisfaction, utilization, and renewal.
Sales team on solution discovery with prospective customers.
Engineering on implementing and deploying advanced solutions.
Product team to identify, define, and test new features and solutions.
1-3 years of experience in a customer facing operations role ideally for a SaaS organization.
Motivated, self-starter, and collaborative team member.
Detail-oriented, analytical, organized.
Interest in our product and process improvement.
Experience project managing technology projects.
Ability to manage multiple projects simultaneously.
Experience with spreadsheets and formulas (ideally Excel, Google Sheets/Docs).
Able to communicate both problems and solutions clearly, effectively, and kindly.
Able to work quickly and efficiently in a fast-paced setting.
Upbeat, even-tempered, and empathetic with the ability to address challenging situations with humor, understanding, and patience.
Proactive and outcome-driven.,
Stellar problem-solving skills.
Experience in a startup.
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation, and holidays.
Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.