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IT Support Tech
Posted: 04/14/2026
Employment Type:
Contract to Hire
Job Category: Infrastructure Technologies
Job Number: 17535
Job Description
IT Support Technician
Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals for contract, contract-to-hire, and direct placement positions with companies throughout the St. Louis and Kansas City areas.
ASG is seeking an IT Support Technician to join our team.
Responsibilities
- Provide hands-on technical support for Windows-based devices and related technology equipment
- Deliver Tier 1 and Tier 2 support for end users across a variety of environments
- Manage support tickets, service requests, and asset tracking through an IT service management platform
- Image and deploy devices using standard desktop management tools
- Troubleshoot desktops, laptops, tablets, printers, and other end-user hardware
- Set up, configure, and deploy new workstations and peripheral devices
- Support users at all levels of the organization with a strong customer service mindset
- Prioritize incoming issues independently and manage daily support workload effectively
- Document support activity, technical work performed, and local asset inventory
- Provide support across multiple nearby locations as needed
Required Qualifications
- 2 to 5+ years of IT support experience, with broader hands-on support experience strongly preferred
- Strong experience supporting Windows 10 and Windows 11 environments
- Experience using ServiceNow or a similar IT service management platform
- Experience imaging devices with SCCM or comparable desktop deployment tools
- Familiarity with a wide range of end-user devices and peripherals
- Strong time management, organizational, troubleshooting, and interpersonal skills
- Valid driver’s license and reliable transportation
- Ability to participate in an on-call support rotation
Preferred Qualifications
- Experience coordinating small technology projects or supporting project-based initiatives
- Experience working in healthcare or other highly regulated environments
- Experience supporting devices such as HP laptops, Microsoft Surface devices, tablets, MacBooks, and networked printers
- Familiarity with device procurement support and local asset management processes
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, short-term disability, long-term disability, life insurance, 401(k), paid vacation, and holidays.
Job Requirements
IT Support
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