Employment Services
We help you find the correct IT placement
Adaptive Solutions Group
http://www.adaptivesg.com
http://www.adaptivesg.com
true
Helpdesk Technician
1824 Lackland Hill Pkwy St. Louis, MO 63146 US | Work from home flexibility TELECOMMUTE US
Posted: 11/11/2024
2024-11-11
2025-01-02
Employment Type:
Contract to Hire
Job Category: Infrastructure Technologies
Job Number: 16813
Job Description
Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract-to-hire, or direct placement positions to companies in and around the Kansas City and St. Louis areas.
We are currently looking for a Helpdesk Technician to join our team.
Responsibilities
Required Qualifications
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.
Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
We are currently looking for a Helpdesk Technician to join our team.
Responsibilities
- Provide 24/7/365 end-user support, responding to all incoming calls and emails, documenting all calls in our ticket tracking system - opening service tickets for repairs and or maintenance.
- Respond quickly and effectively to all infrastructure devices losing network connectivity
- React to all system outages reported and or realized - engaging all support personnel to reach a resolution.
- Updating all store ad prices and promotions that are incorrect in their systems
- Verifying pass cards and dispatching fire, police, and after-hours emergency refrigeration service in response to alarms.
- Inspecting and reporting all Data Center equipment anomalies.
- Ensuring all jobs are running on time to meet system deadlines, including all critical applications (i.e. warehouse orders, automatic replenishment, daily sales reports).
- Responding to and following up on all abends and restarts to ensure correct job completion has occurred.
- Emergency preparedness for the UPS power backup and fire suppression systems in the Lackland Data Center, keeping the business operational.
- Administration of the companies’ central repository for reports generated out of the mainframe and servers for distribution to all end departments.
- Provide end user support for all electronic store payment processing and bookkeeping through research and analysis using multiple payment applications.
Required Qualifications
- Required Education: High School Education
- Minimum Years of Experience: Less than a year
- Computer literate - must have a working knowledge of Microsoft Office applications, including Outlook
- Multitasking and prioritizing
- Sitting for extended periods
- Excellent communication skills, both verbal and written
- Ability to work as a team in a high-pressure environment
- Superior technical and analytical skills
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.
Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Job Requirements
Helpdesk