Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the St. Louis, Kansas City, and Denver Areas.
We are currently looking for a Help Desk Specialist to join our team.
The Help Desk Specialist is responsible for providing fast and friendly phone support with an emphasis on resolving the problem on initial contact.
Support includes troubleshooting and responding to problems and/or questions on Network, PC, hardware and Firm approved software applications.
Acts as the single point of contact for all computer related problems reported by users firmwide
Becomes an expert in IQTrack, uses it effectively and promotes the use of IQTrack at all times
Maintains documentation on all tasks assigned
Assists in training new staff members on Help Desk processes and procedures
Takes basic outage information, when necessary, and transforms it into an understandable outage notification as necessary when Help Desk Team Lead is not available
Ensures support calls generated through IQTrack are updated accurately and timely
Provides knowledgeable on-site and off-site support to service the Firm' s end users
Develops an understanding of the Firm' s operating environment and standards, including WAN, LAN, and PC configurations
Becomes knowledgeable on all Firm approved software applications
Provides first level support on Firm approved applications and operating systems
Troubleshoots software and hardware issues, documents and communicates resolutions to appropriate IS personnel and end users, as applicable
Works with training team as subject matter experts to produce Just-In-Time training modules for both user and support audience
Assists the team in meeting established targets as defined by Key Performance Indicators
Escalates problems promptly and as appropriate per escalation matrix guidelines
Communicates effectively or escalates issues to other groups and management when required
Performs other duties as requested by the Help Desk Supervisor, Managers and IS Director
One-year experience on a technical Help Desk
Technical school/college experience
Ability to deal professionally and communicate clearly and concisely, both verbally and in writing, with internal and external clients on all levels
Demonstrated knowledge in the Windows Operating System
Demonstrated advanced knowledge of MS Office suite applications
Ability to set and manage expectations as well as set and quickly adjust priorities
Proven problem solving and troubleshooting skills
Willingness and desire to attend training classes to maintain and increase technical skillsets
Ability to effectively work in a team environment and with minimal supervision
Must be flexible concerning working hours and willing to work overtime when necessary
Ability to provide after-hours on-call support on a rotational basis
Must have exceptional verbal and written communication skills
Requires the ability to regularly report to work on the days and times scheduled
High school diploma or equivalent
Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.