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Help Desk Contractor

Overland Park, KS 66210

Posted: 04/23/2019 Employment Type: Contract Job Category: Infrastructure Technologies Job Number: 12389

Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the St. Louis, Kansas City, and Denver Areas.

 

We are currently looking for a Help Desk Consultant  to join our team.

 

Duties and Responsibilities
  • Responsible for effective provisioning, installation/configuration, operation, and maintenance of end-user hardware and software and related infrastructure.
  • Administers, Maintains and monitors end-user workstations and productivity on a primarily Microsoft Windows-based LAN.
  • Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational guidelines.
  • Coordinates activities with systems and network services or other information systems groups in support of user training and assistance requests for all programs.
  • Monitors assistance efforts frequently and provides assessment reports to management on status and recommendations for improvement.
  • Confers with users and IT personnel to develop new approaches or alternatives to ensure that user assistance is being provided effectively and efficiently.
  • Trains users in learning new and existing company-provided applications and assists in problem-solving for applications issues.
  • Maintains records, logs and reports of assistance in ticket tracking system.
  • Maintains network and PC preventive maintenance logging efforts to ensure network and data integrity.
  • Analyzes, installs, and tests new software applications and upgrades of externally developed application programs and recommends purchase where required.
  • Installs software updates, patches, or new software products.
  • Maintain hardware assets and assist with inventory control.
  • Troubleshoots connectivity and VPN issues.
  • Assists engineering project teams with the implementation and support of core infrastructure products and services, including the testing and rolling-out of solutions.
  • Help develop and implement on-boarding / off-boarding procedures.
  • Work on-call outside of regular business hours in rotation.

 

Required Qualifications
  • Bachelor’ s degree or completion of technical training program, or 4 years of related experience and/or training
  • 1+ years of demonstrated knowledge provisioning and supporting Microsoft Windows 7, 8, and 10 environments
  • 1+ years of demonstrated knowledge provisioning and supporting Microsoft Office 2010 and 2013 products
  • 1+ years of demonstrated knowledge in administering Microsoft Exchange/Windows Active Directory domain environments.
  • 1+ years demonstrated knowledge of Antivirus applications, preferably Sophos or Symantec Endpoint Protection
  • Experience with system imaging products
  • Experience with system remote management products
  • Experience with on-premise or cloud PBX/IP PBX systems
  • Understanding of intermediate to advanced PC configurations, software systems, and telecommunications technologies.
  • Knowledge of computer and/or network security systems, applications, procedures and techniques
  • Ability to install, configure and maintain personal computers, networks and related hardware and software.
  • Excellent time management skills, resource organization and priority establishment skills,  and ability to multi-task in a fast-paced environment.
  • Strong analytical problem-solving skills
  • Excellent written and verbal communication skills to all levels of the company  and ability to communicate technical information to nontechnical personnel
  • Attention to detail and organized
  • Ability to work independently and as part of a team

 

Preferred Qualifications
  • Microsoft certification and/or Network+/A+ certification preferred
  • Administering user accounts, objects, groups, roles, and permissions, 2008/2008 R2/2012 R2 desired

 

Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.
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Krystal Dozier

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