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Global Technology Support Representative

Chesterfield, MO 63017

Posted: 04/15/2019 Employment Type: Contract Job Category: Infrastructure Technologies Job Number: 12353

Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the Kansas City, St. Louis, and Denver Areas.

 

We are currently looking for a Global Technology Support Representative to join our team.

 

Responsibilities
  • Assist with the flow and / or resolution of incidents and service requests in ServiceNow. 
  • Partner with IT colleagues on issue resolution and escalations 
  • Participate in security processes and audits 
  • Build knowledge base (KB) articles as technology changes or new technology is adapted. 
  • Continually improve our processes and flows by participating in brainstorming and feedback sessions. 
  • Participate in on-call rotation for emergency / production issues. 
  • Assist with account / security processes 
     

Required Qualifications
  • Associate Degree in technology, computer science, or business administration 
  • 3+ years’ experience in a global enterprise company 
  • 3+ years technology troubleshooting experience: hardware, software, middleware, email, security, etc. 
  • Must be very organized with contacts, workload, processes, projects 
  • Must be customer-service oriented; driving issues to resolution 
  • Must be able to sit for long periods of time.

 

Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.

Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

 
servicenow, ticketing, windows

Nick Bilpush

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