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Adaptive Solutions Group
http://www.adaptivesg.com
http://www.adaptivesg.com
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Global Technology Support Representative- Helpdesk support/ Training
533 Maryville University Drive St. Louis, MO 63141 US
Posted: 12/12/2024
2024-12-12
2025-02-13
Employment Type:
Contract
Job Category: Infrastructure Technologies
Job Number: 16859
Job Description
Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the Kansas City and St. Louis areas.
We are currently looking for a Helpdesk Support to join our team.
Responsibilities
Required Qualifications
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.
Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
We are currently looking for a Helpdesk Support to join our team.
Responsibilities
- Assist with flow and/or resolution of incidents and service requests in ServiceNow
- Partner with global IT colleagues on defining, resolving, and/or escalating various IT issues
- Work with internal IT teams on project specific tasks as assigned: security, audit, etc…
- Author and edit support documentation as assigned in Service Now knowledge base
- Adopt a mindset of continuous improvement – our processes are your processes
- Participate in oncall rotation for emergency/production issues
- Promote, support, and train colleagues in the use and adoption of new technologies and tools within the organization
Required Qualifications
- Associates degree in a technology discipline (computer science, cybersecurity, network engineering), business administration or relevant business systems
- Certifications with experience (Comptia A+, Network+, MCSA, MCDST, CCNA, etc)
- Minimum three years’ experience in support of global infrastructure in a multinational organization
- Troubleshooting experience with hardware, desktop applications, cloud applications, middleware, Office 365, and related security protocols in each
- Training experience
- The ability to prioritize workload with regard to issues, tasks, projects, and new contacts
- You are customer-centric and solution-oriented
- This is a remote position requiring the ability to work unsupervised at your home office
- Presentable work environment for on camera Teams meetings and training sessions
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.
Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Job Requirements
Helpdesk, Service Now, Training, troubleshoot and support