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Executive IT Support Specialist

Kansas City, KS 66111

Posted: 10/21/2025 Employment Type: Direct Placement Job Category: Infrastructure Technologies Job Number: 17308

Job Description


Executive IT Support Specialist

Description:
Provide expert-level technical support for executives and VIP staff, delivering proactive, white-glove IT service. Serve as the primary point of contact for day-to-day technical needs, ensuring seamless operation of hardware, software, and business communication tools. Coordinate with broader IT teams to resolve complex issues and implement technology solutions, maintaining a high standard of service and confidentiality.

Responsibilities:

  • Deliver proactive IT support to onsite and remote executives

  • Build trusted relationships with executive staff to understand and anticipate needs

  • Coach executives on secure IT practices

  • Independently resolve complex technical issues in person or remotely

  • Collaborate with IT, Applications, and Security teams to enable executive technology needs

  • Support corporate technology implementations, including learning, training, and troubleshooting

  • Recommend new technologies to enhance executive productivity

  • Perform installations, replacements, upgrades, and other hardware/software solutions

  • Conduct regular technology reviews to provide proactive support

  • Respond promptly to incoming support requests, including after-hours when necessary

  • Follow proper procedures for logging and reporting all support efforts

  • Conduct training for executives and administrative staff on software and systems

  • Maintain professionalism and high-quality customer service standards at all times

Minimum Requirements:

Education & Experience

  • Bachelor’s degree or equivalent experience (e.g., 5 years in IT)

  • 3+ years supporting C-level executives, VIP staff, or executive administrators

  • 5+ years’ experience with desktop hardware, operating systems, and printers

  • 3+ years’ experience supporting Apple iPhone and iPad devices at an expert level

  • 3+ years’ experience with Microsoft 365 (Windows, Office, Outlook, Skype, etc.)

  • 2+ years’ experience with business communication platforms (messaging, video conferencing, telephony)

  • Hands-on troubleshooting experience under high-pressure conditions

  • Must accept the 24/7 availability nature of executive IT support

  • Relevant certifications preferred (e.g., MCP, Apple Certifications, CompTIA)

Knowledge, Skills & Abilities

  • Strong technical problem-solving abilities and attention to detail

  • Customer-service oriented with focus on executive satisfaction

  • Self-motivated, organized, and able to prioritize effectively

  • High degree of professionalism and integrity

  • Ability to communicate technical information to non-technical users

  • Flexible and able to provide on-call support including evenings and weekends

  • Tactful coaching and training skills

  • Proficient in English

Travel: 15%-25% (approximately 1–2 times per quarter)

Compensation & Benefits:
Competitive package including medical, dental, STD/LTD, life insurance, 401(k), paid vacation, and holidays


 

Job Requirements

IT Support

Meet Your Recruiter

Gabby Clemente

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About Kansas City, KS

Start your next career adventure in the vibrant city of Kansas City, Kansas! Discover exciting job opportunities in this thriving Midwest hub where growth meets opportunity. Known for its rich history, iconic BBQ cuisine, and passionate sports fans rooting for teams like the Chiefs at Arrowhead Stadium and Sporting KC at Children's Mercy Park, this region offers a unique blend of cultural charm and professional advancement. Explore world-class art at the Nelson-Atkins Museum of Art, catch a show at the Kauffman Center for the Performing Arts, or unwind in the panoramic beauty of Wyandotte County Lake Park. Join us in Kansas City, KS, where job prospects are as enticing as the city itself!