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End User Support
Posted: 04/07/2026
Employment Type:
Contract
Job Category: Infrastructure Technologies
Job Number: 17526
Job Description
End User Support Technician
Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals for contract, contract-to-hire, and direct placement positions with companies throughout the St. Louis and Kansas City areas.
ASG is seeking an End User Support Technician to join our team.
Responsibilities
- Provide technical assistance and issue resolution with a strong emphasis on customer support, teamwork, and urgency
- Image, configure, install, repair, and upgrade computer systems and perform routine maintenance
- Troubleshoot hardware and technical incidents across end-user environments
- Update and resolve tickets assigned individually or through team support queues, ensuring timely resolution and communication
- Provide technical support to users both in person and remotely
- Maintain inventory of devices and track assignment of equipment to end users
- Resolve support requests through the IT ticketing system while meeting service expectations and documentation standards
- Deliver a high level of customer support through clear and detailed ticket documentation
- Assist users with installation of approved software packages based on licensing and access requirements
- Perform new hire workstation setups and support office or department equipment moves
- Partner with other IT support teams and service owners to resolve more complex technical issues
- Provide accurate information regarding IT products, services, and availability
- Follow up with users and provide updates on request status and next steps
- Document resolution steps for recurring issues within the knowledge base
- Review and update outdated support documentation as needed
- Participate in problem management and change management processes when required
- Provide basic audiovisual hardware troubleshooting and on-site presentation support as needed
Required Qualifications
- Experience providing end-user technical support in a professional IT environment
- Strong troubleshooting skills related to desktops, laptops, peripherals, and general hardware issues
- Experience imaging, configuring, installing, and upgrading computer equipment
- Experience working within a ticketing system to manage and resolve support requests
- Strong customer service skills with the ability to communicate effectively in person and remotely
- Ability to manage inventory and maintain accurate equipment records
- Strong written documentation skills for ticket updates and knowledge base articles
- Ability to work independently and collaboratively in a fast-paced support environment
Preferred Qualifications
- Experience with ServiceNow or similar IT service management platforms
- Experience supporting software installations, workstation deployments, and office moves
- Familiarity with knowledge base maintenance, problem management, and change management processes
- Experience providing basic AV or conference room technology support
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, short-term disability, long-term disability, life insurance, 401(k), paid vacation, and holidays.
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