Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the St. Louis, Kansas City, and Denver Areas.
We are currently looking for a Desktop Technician to join our team.
Job Duties and Responsibilities
Work with Deskside & Deployment team members to test, schedule, and deploy software and patches
Receive and record stock; manage asset tagging and asset database
Assist with performing system builds and upgrades as well as managing warranty repair
Assist in scheduling and performing hardware and software lifecycle
Perform troubleshooting, repairs, and deployment of deployed Windows and Apple products
Work daily with internal customers via phone, chat, email, and occasional walk by to resolve break/fix issues and tickets
Accurately record all work, troubleshooting, and communications in incident tickets
Serve as break/fix escalation for Level 1 service desk team members
Other duties may be assigned as required.
Associate’ s Degree in technical field or related professional certifications
2+ years of experience in MS Windows environment performing deskside break/fix support
Experience using and troubleshooting MS Office (O365) products
Experience troubleshooting Windows 7 and 10 workstations
Able to demonstrate superior customer service skills
Able to communicate and translate technical topics into easy to understand concepts
Able to communicate clearly and effectively, both verbally and in writing
Able to clearly document technical processes
Able to proficiently manage and troubleshoot Microsoft desktop operating systems
Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution
Working knowledge of Active Directory Users and Comp
Working knowledge of Apple products including iPhone, iPad and Mac Computers
Troubleshooting and management skills of Apple systems
Basic understanding of databases and data processing (use of MS SQL and/or Access)
Must be able to read, write and speak English
Certification and/or License – Microsoft MCP, Comp-Tia, and/or Apple certifications preferred
Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.