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Desktop Technician

Kansas City, KS 66111

Posted: 02/14/2019 Employment Type: Contract to Hire Job Category: Infrastructure Technologies Job Number: 12151 Pay Rate: 26.45

Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the Kansas City, St. Louis, Denver, and Dallas Areas.

 

We are currently looking for a Desktop Technician to join our team.

 

Job Duties and Responsibilities:
  • Work with Desktop Architect to package, test, and deploy software
  • Work with Deskside & Deployment team members to test, schedule, and deploy software and patches
  • Receive and record stock; manage asset tagging and asset database
  • Assist with performing system builds and upgrades as well as managing warranty repair
  • Assist in scheduling and performing hardware and software lifecycle
  • Perform troubleshooting, repairs, and deployment of deployed Windows and Apple products
  • Work daily with internal customers via phone, chat, email, and occasional walk by to resolve break/fix issues and tickets
  • Accurately record all work, troubleshooting, and communications in incident tickets
  • Serve as break/fix escalation for Level 1 service desk team members

 

Required Qualifications:
  • Associate Degree in technical field or related professional certifications
  • 2+ years of experience in MS Windows environment performing deskside break/fix support
  • Experience using and troubleshooting MS Office (O365) products
  • Experience troubleshooting Windows 7 and 10 workstations
  • Microsoft MCP, Comp-Tia, and/or Apple certifications preferred
  • Able to demonstrate superior customer service skills
  • Able to communicate and translate technical topics into easy to understand concepts  
  • Able to communicate clearly and effectively, both verbally and in writing
  • Able to clearly document technical processes
  • Able to proficiently manage and troubleshoot Microsoft desktop operating systems
  • Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution
  • Working knowledge of Active Directory Users and Comp
  • Working knowledge of Apple products including iPhone, iPad and Mac Computers
  • Troubleshooting and management skills of Apple systems
  • Basic understanding of databases and data processing (use of MS SQL and/or Access)

 

Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.

Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Desktop, deployment, image, releases

Krystal Dozier

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