Employment Services

We help you find the correct IT placement

Desktop Support Agent

Prairie Village, KS 66207

Posted: 10/10/2019 Employment Type: Contract to Hire Job Category: Infrastructure Technologies Job Number: 12937

Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the St. Louis, Kansas City, and Denver Areas.

 

We are currently looking for a Desktop Support Agent to join our team.

 

Responsibilities
  • Addressing user tickets regarding hardware, software and networking
  • Walking customers through installing applications and computer peripherals
  • Asking targeted questions to diagnose problems
  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

 

Required Qualifications
  • Computer-savvy
  • Experience supporting end users
  • Problem-solving attitude
  • Ability to give clear technical instructions.
  • Familiar with remote troubleshooting techniques.

 

Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.

Krystal Dozier

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.