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Desktop Engineer

Chesterfield, MO 63017 | Work from home flexibility

Posted: 04/02/2024 Employment Type: Contract Job Category: Infrastructure Technologies Job Number: 16506

Job Description

Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract-to-hire, or direct placement positions to companies in and around the Kansas City, and St. Louis, areas.

We are currently looking for a Desktop Engineer to join our team.

  • Respond to escalated service requests from Help Desk associates and other team specialists, working to identify, troubleshoot, and resolve routine operator problems and make or coordinate repairs.
  • Escalate the most complex issues to third-tier team members or other appropriate teams within IT.
  • Responsible for first and second-level support and appropriate follow-up on IT systems including PC’s, printers, servers, and related IT hardware and software.
  • Clearly document and effectively prioritize client requests into ServiceNow.
  • identify, isolate, document, and define problems; resolve them in a timely manner when able and escalate them to the appropriate team/owner according to SLA processes.
  • Complete required project activities.
  • Install software, desktop/laptop systems and peripherals.
  • Update documentation as needed.
  • Maintain high customer satisfaction by representing IT courteously, professionally, and effectively.
  • Maintain and organize inventories.
  • Manage and organize support information knowledge base.
  • Proactively identify areas of improvement to management, and lead/participate in solution design.
  • Off-hours contact for any IT-related issues including disaster recovery.
  • Follow standard operating procedures, policies & directions.

Required Qualifications
  • Post-Secondary Education graduate or relevant experience
  • 4+ years of technology/desktop support experience
  • Fluent English Language skills both spoken and written
  • Extensive knowledge of Windows desktop environment and MACs
  • Knowledge of Windows Server environment administration (AD, Exchange)
  • Proficient with Windows desktop environment (Win 10 & Microsoft Office) and MACs
  • Excellent communication & organizational skills
  • Strong telephone and customer service skills
  • Strong analytical and problem-solving skills

Preferred Qualifications
  • A+, Network & Microsoft Certified Desktop Support Technician
  • Proficient with:
  • Basic TCP/IP networking
  • VoIP Telephony
  • Windows Terminal Server end-user support
  • Mobile device support - iPhone
  • Printer technologies
  • Video conference & meeting room technology
  • Dell workstation hardware

Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.

Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Job Requirements

Dell, MacOS, Troubleshooting, Support

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