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Customer Support Coordinator

Kansas City, MO 64198

Posted: 07/01/2024 Employment Type: Contract Job Category: Infrastructure Technologies Job Number: 16632

Job Description

Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the Kansas City and St. Louis areas.
We are currently looking for an Customer Support Coordinator to join our team.


Responsibilities
  • Provides accurate, professional, and timely customer service/support to a variety of internal and/or external customers.
  • Contributes to meeting or exceeding department and unit metrics related to accuracy, timeliness, and customer satisfaction
  • Adheres to established SOPs and/or checklists when handling requests from internal and/or external customers. Ensures sensitive information is secured and only shared with authorized contacts. 
  • Verifies accuracy of requests and conducts due diligence when handling a variety of customer/business-specific requests.
  • Due diligence may include assessing customer eligibility, verifying authorized signatures, coordinating with other departments/business lines/Districts, and/or conducting additional research for customer requests. 
  • Follows information security controls when performing credentialing/setting up of products, services, and/or applications for external/internal users; modifying/discontinuing accesses; communicating access instructions to users; mapping user credentials and server certificates; and provisioning physical devices for access control and encrypted information storage. 
  • Monitors inventory and completes daily accounting activities to reflect inventory levels.
  • Works with management to investigate and resolve discrepancies and assists in the receipt and validation of new device inventory shipments. 
  • Identifies and escalates time critical issues to senior staff members or management as appropriate.
  • Coordinates and completes testing activities for application maintenance, enhancement, and issue resolution. Engages with all relevant stakeholders to maintain existing technologies and develop/implement new technologies, workflows, and processes.  
  • Reports and monitors related outages/issues and supports testing efforts for contingency verification. 
  • Reviews, recommends, and/or implements changes to procedures, processes, and/or checklists to improve operational efficiencies.

Required Qualifications
  • Typically requires 0-3 years of relevant experience.
  • High School education or GED.

Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.

Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
 

Job Requirements

Security, Testing, Workflows,

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About Kansas City, MO

Ready to take the next step in your career? Explore exciting job opportunities in the vibrant city of Kansas City, Missouri, where endless growth possibilities await! Known for its thriving arts scene, including the Nelson-Atkins Museum of Art and the Kauffman Center for the Performing Arts, along with its iconic BBQ cuisine, such as Gates BBQ and Joe's Kansas City, this area offers a unique blend of culture and charm. Cheer on the Kansas City Chiefs or Kansas City Royals at Arrowhead Stadium or Kauffman Stadium, or enjoy outdoor activities at the beautiful Loose Park or along the scenic Missouri River. Discover why Kansas City, MO is the perfect place to advance your career and experience a rich and dynamic lifestyle.