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Business Analyst - CRM

St. Louis, MO 63105

Posted: 07/22/2019 Employment Type: Direct Placement Job Category: Project Management/Business Analysis Job Number: 12669

Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the St. Louis, Kansas City, and Denver Areas.


We are currently looking for a Business Analyst – CRM to join our team.


Position Description
  • Responsible for developing, interpreting, reviewing, validating, documenting and maintaining business and functional requirements.
  • Evaluate business requests to determine feasibility, research and identify options and recommend solutions that best serve business needs.
  • Present information and track and respond to questions related to business standards.
  • Participate in acceptance testing, identify potential problems and research opportunities to minimize complexity.
  • Actively investigate, interpret, collaborate, understand and document, the application functionality from the business perspective.
  • Acknowledge and interpret the business goals, objectives and desires for application improvement through system enhancements, process improvements and issue resolution.
  • Serve as the primary interface between the business user and the IT team.
  • Responsible for demonstrating leadership capabilities in meeting facilitation, collaborating, conflict resolution and obtaining your desired results from team members.


Required Qualifications
  • 4+ years of IT Business Analyst experience or similar analytical experience
  • 2+ years of experience with Microsoft Dynamics CRM platform
  • Excellent analytical and problem-solving skills
  • Must have strong attention to detail and ability to document both functional information and processes
  • Experience in leading large-scale projects from requirements gathering to effectively communicating with the business as well as the CRM team
  • Participate in design session to help shape the direction of the CRM system development
  • Must be organized with the ability to handle multiple projects simultaneously and adhere to timelines
  • Possess exceptional communication skills; verbal, written and presentation
  • Must have proven experience in communicating and collaborating with all levels of management
  • Ability to clearly define and create detailed documentation to describe complex business processes to the lowest level
  • Experience working with enterprise wide systems
  • Basic knowledge of JIRA/Confluence or another Project Tracking System
  • Familiarity with regression testing, release testing, and troubleshooting system issues
  • Must have strong working knowledge of Word, Excel, Power Point and Visio 2010
  • Experience displaying leadership, team centric and strong solution orientation skills
  • Consistently demonstrates personal ownership of tasks, projects and job performance
  • Ability to work with development team members to communicate a detailed understanding of business requirements
  • Experience developing end user “ call to action” documents, training materials and  detail job duty documentation
  • Ability to collaborate with developers to establish the technical vision and analyze options to complete a customer request
  • Strong people and management skills to interact with colleagues, cross-functional teams, and third-party vendors
  • Basic knowledge of project management
  • Ability to maintain confidential information
  • Must be committed to incorporating security into all decisions and daily job responsibilities
  • Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future


Preferred Qualifications
  • Bachelor' s degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
  • Experience with Microsoft Cloud and Azure is preferred


Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.
microsoft dynamics

Nick Bilpush

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