Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the Kansas City, St. Louis, Denver, and Dallas Areas.
We are currently looking for an Automation Support Specialist I – II to join our team.
Provide a broad level of internal customer support in identifying, troubleshooting, and resolving simple to highly complex customer computer software, hardware, and mobile computing incidents.
Maintain and support access control monitoring system.
Maintain and support video surveillance system.
Ensure the proper workflow is followed on all incidents, while placing heightened attention on all critical and high priority incidents.
Under direct supervision, participate in the review, analysis, testing, implementation, modification, documentation, and administration of technical products, services, and procedures.
Collaborate with colleagues in order to continue improving technical service skills, area-specific knowledge, and customer service.
Serve as end-to-end incident owner, which includes ultimate responsibility for coordinating progress and incident resolution.
Utilize knowledge management tool for day-to-day support and contributes ideas and poses questions as applicable.
Responsible for incident management on items assigned to the area, for coordinating progress and incident resolution.
Deploy technology devices such as PC, BlackBerrys, and printers, as well as associated software.
Assist with the patching of vulnerabilities found within applications.
Utilize local procedures for day-today support and contributes ideas and poses questions as applicable.
Work under general supervision.
Engage senior specialists and/or management for assistance or guidance in troubleshooting complex issues or resolving internal customer complaints.
Perform other duties as assigned.
Associate Degree in an Information Technology related field or equivalent combination of education and/or work related technical experience.
Intermediate in knowledge of multiple Windows-based operating system platforms.
Expert customer service skills.
Intermediate verbal and written communication skills.
Ability to communicate technical issues.
Intermediate organizational skills and ability to prioritize work and meet deadlines.
Able to perform work independently and/or in a team environment.
Must be available to provide after-hours support.
At least one year of hands-on desktop/end-user support report experience preferred; preferably in an IT environment.
Intermediate technical troubleshooting skills and a working knowledge of current technologies.
Travel requirement will be up to 20% through training and decreasing to approximately 10% of the time.
Knowledge or experience with Windows 2012 and SQL servers.
Microsoft Certified Professional (MCP), Microsoft Certified Systems Administrator (MCSA), A+ Certification, and/or ITIL Foundations Certification preferred.
At least two years of experience installing, troubleshooting, and repairing PC hardware, software, mobile computing devices (BlackBerrys, smart phones, etc.), and basic networking principles and functions preferred.
Access control monitoring and video surveillance system support experience preferred.
Intermediate in supporting the Outlook desktop client preferred.
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.
Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.