Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the St. Louis, Kansas City, and Denver Areas.
We are currently looking for an Associate Systems Administrator to join our team.
Responsible for assisting with testing, scheduling, and implementing changes to, and for troubleshooting and resolving technical problems on: hardware, software, and the configuration of IT systems.
Assist with monitoring and analyzing performance and availability of IT systems.
Collaborate with customers, business partners, and engineering teams to help develop, implement, and support appropriate IT solutions.
Assist with implementing software, hardware, configuration changes to IT systems
Provide phone support to users and other teams in IT; investigates and resolves technical problems
Fulfill work requests; processes work and change requests and assists other teams with their work requests
Collaborate with customers, business partners, and engineering teams to implement appropriate IT solutions using approved change management procedures
Create and maintain technical and support documentation; reviews documentation for technical accuracy and provides feedback as needed
Assist with monitoring backups, job streams and system availability
Perform documented, standardized maintenance procedures such as patching and server decommissioning
Maintain established service level agreements to meet customer expectations and quality standards
Protect customers, employees, and brands by incorporating security and compliance in all decisions and daily job responsibilities; follows security policies and procedures
1+ years of related experience is required.
Strong, positive attitude and customer-service orientation.
Strong written and verbal communication skills.
Ability to apply job skills and learn company policies and procedures to complete routine tasks
Ability to use basic knowledge of professional concepts and company objectives to resolve simple issues according to standard policies and procedures
Ability to escalate complex issues to the appropriate resource; ability to follow established escalation procedures
Ability to uphold standards, processes, and procedures
Ability to establish and foster one-on-one relationships within the department
Must be committed to incorporating security into all decisions and daily job responsibilities
Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
Bachelor' s degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
Experience with Microsoft Windows PC is preferred
Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.