Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the Kansas City, St. Louis, Denver, and Dallas Areas.
We are currently looking for an Applications Systems Analyst to join our team.
Coordinate support for onsite field service technicians, and shipment of parts to customer sites.
Conduct technical analysis and review of system performance.
Rely on instructions and pre-established guidelines to perform the functions of the job.
Research required information using available resources.
Organize ideas and communicate oral messages appropriate to listeners and situations.
Deliver service and support to end-users through automated call distribution phone software.
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Build customer relationships through providing superior customer service.
Participate in on-call support phone rotation.
Document all job functions using Siebel with a high level of data quality.
Monitor and restore systems and backups.
Perform other duties as assigned by a supervisor or manager.
Associates degree in a technology related field, or two years of equivalent related experience
Basic Windows OS knowledge (XP/7/8)
Working knowledge of desktop and peripheral troubleshooting
Basic understanding of connectivity and networking concepts
Experience with a remote support tool (PCAnywhere, BOMGAR, or Windows Remote Desktop, etc.)
Reliable access to phone and internet connectivity for working remotely and on call support
Positive attitude, drive, and tenacity
Excellent written and verbal communication skills
Ability to multitask with varying priorities, while still maintaining a high attention to detail
Exemplary punctuality and customer service skills
Problem solving and analytical skills
Accurately process and record call transactions using a computer and designated tracking or ticketing software application.
Knowledge of healthcare or pharmaceutical industry emphasis in outpatient pharmacy practice.
Experience working with inventory suppliers to place orders.
IT Certification (A+, MCITP Windows OS, Network +, etc.
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.
Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.