Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the St. Louis, Kansas City, and Denver Areas.
We are currently looking for an Application Systems Analyst to join our team.
Rely on instructions and pre-established guidelines to perform the functions of the job
Coordinate support for onsite field service technicians, and shipment of parts to customer sites
Conduct technical analysis and review of system performance
Research required information using available resources
Organize ideas and communicate oral messages appropriate to listeners and situations
Deliver service and support to end-users through automated call distribution phone software
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Build customer relationships through providing superior customer service
Participate in on-call support phone rotation
Document all job functions using Siebel with a high level of data quality
Monitor and restore systems and backups
Perform other duties as assigned by a supervisor or manager
Associates degree in a technology related field, or two years of equivalent related experience
Basic Windows OS knowledge (XP/7/8)
Working knowledge of desktop and peripheral troubleshooting
Basic understanding of connectivity and networking concepts
Experience with a remote support tool (PCAnywhere, BOMGAR, or Windows Remote Desktop, etc.)
Ability to multitask with varying priorities, while still maintaining a high attention to detail
Exemplary punctuality and customer service skills
Problem solving and analytical skills
Accurately process and record call transactions using a computer and designated tracking or ticketing software application
Knowledge of healthcare or pharmaceutical industry emphasis in outpatient pharmacy practice
Experience working with inventory suppliers to place orders
IT Certification (A+, MCITP Windows OS, Network +, etc.)
Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.