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Senior Collections Specialist
Posted: 11/04/2025
Employment Type:
Direct Placement
Job Category: Accounts Payable/Receivable
Job Number: 17321
Job Description
Adaptive Solutions Group (ASG) is a premier provider of information technology personnel. We offer a variety of technical and professional talent available for contract, contract-to-hire, or direct placement opportunities across the region.
We are currently seeking a Senior Collections Specialist to join our team.
Responsibilities
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Manage a portfolio of client accounts to ensure timely collection of outstanding invoices
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Communicate with clients through phone, email and written correspondence to resolve billing issues and secure payments
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Partner with internal leadership and operational teams to support billing and collections initiatives
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Review client payment trends and escalate delinquent accounts when needed
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Negotiate payment plans and settlement terms for overdue balances
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Analyze financial data to identify trends and recommend process improvements
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Prepare regular reports on collection activity and performance metrics
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Maintain accurate documentation of collection activities within internal financial systems
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Support the development and upkeep of collection policies and procedures
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Provide problem-solving assistance and contribute to broader department projects
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Build and maintain strong working relationships with clients and internal stakeholders
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5 or more years of billing and collections experience within a professional services environment
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Bachelor’s degree
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Strong written and verbal communication skills
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High attention to detail and strong organizational abilities
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Ability to negotiate effectively
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Proficiency with accounting, financial or collections systems
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Solid analytical and troubleshooting skills
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Strong client service mindset and comfort interacting with all levels of an organization
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Ability to maintain discretion when handling confidential information
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Proficiency with Excel and Word
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Experience using CCH Practice Management or a similar platform
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Background in structured, high-volume billing environments
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.
Job Requirements
Collections
