Adaptive Solutions Group (ASG) is a premier provider of information technology personnel. We offer a variety of technical and professional talent available for contract, contract-to-hire, or direct placement opportunities across the region.
We are currently seeking a Senior Collections Specialist to join our team.
Responsibilities
Manage a portfolio of client accounts to ensure timely collection of outstanding invoices
Communicate with clients through phone, email and written correspondence to resolve billing issues and secure payments
Partner with internal leadership and operational teams to support billing and collections initiatives
Review client payment trends and escalate delinquent accounts when needed
Negotiate payment plans and settlement terms for overdue balances
Analyze financial data to identify trends and recommend process improvements
Prepare regular reports on collection activity and performance metrics
Maintain accurate documentation of collection activities within internal financial systems
Support the development and upkeep of collection policies and procedures
Provide problem-solving assistance and contribute to broader department projects
Build and maintain strong working relationships with clients and internal stakeholders
Required Qualifications
5 or more years of billing and collections experience within a professional services environment
Bachelor’s degree
Strong written and verbal communication skills
High attention to detail and strong organizational abilities
Ability to negotiate effectively
Proficiency with accounting, financial or collections systems
Solid analytical and troubleshooting skills
Strong client service mindset and comfort interacting with all levels of an organization
Ability to maintain discretion when handling confidential information
Proficiency with Excel and Word
Preferred Qualifications
Experience using CCH Practice Management or a similar platform
Background in structured, high-volume billing environments
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.