Employment Services

We help you find the correct IT placement

Posted: 08/01/2024 Employment Type: Direct Placement Job Category: Sales Job Number: 16669

Job Description

Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the Kansas City and St. Louis areas.

We are currently looking for an Account Manager to join our team.

Responsibilities

Client Success and Retention:
Establish trusted advisor relationships with each assigned client, driving continued value of our products and services
Ensure high client satisfaction, engagement, and proactive support through regular communication.
Serve as an escalation point for account management problems and client issues.
Identify and investigate potential projects and support needs.
Internal Liaison:
Act as a liaison between internal tech teams and clients to ensure alignment and satisfaction.
Provide ad-hoc reporting to customers utilizing internal tools.
Support hardware/software procurement and manage relationships with vendors.
Service Management:
Assist with service level tracking and reporting.
Stay engaged with current industry trends affecting our clients.
Consultative Selling:
Introduce IT solutions that positively impact clients’ day-to-day work.
Provide quotes and manage contract renewals, considering potential future changes.

Qualifications

Experience in supporting/selling Microsoft products, servers, networks, and desktops.
High technical aptitude, especially in understanding and explaining configurations and technologies.
Strong communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical individuals.
Excellent interpersonal skills, self-motivation, and a passion for leading people and delivering IT solutions.
Conflict resolution skills and strategic thinking to engage the right resources for issue resolution.
Adaptability to a fast-moving, dynamic environment with changing priorities.
Attention to detail, especially in documentation and time management.
Proven ability to manage multiple clients within varying verticals.
Drivers’ license and vehicle required for local travel in the St. Louis region to client sites.

Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.

Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Job Requirements

Account Manager

Meet Your Recruiter

Andrew Kniepmann

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