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AVP Electronic Banking Support

St. Louis, MO 63141 | Work from home flexibility

Posted: 06/24/2024 Employment Type: Direct Placement Job Category: Quality Assurance Job Number: 16620

Job Description

Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the Kansas City and St. Louis areas.

We are currently looking for a AVP Electronic Banking Support to join our team.

  • Responsibilities include assisting with the Central Operations team day-to-day duties, such as but not limited to; on boarding new TM services, training clients on TM services, researching/resolving customer issues, identifying/troubleshooting systems-related problems, ensuring operational integrity of accounts and processes consistent with Bank policies and procedures and legal/regulatory requirements.
  • Manages and monitors the daily workflow and workload of the team. Delegates to ensure work is completed accurately and timely.
  • Handles complex and escalated client concerns and issues.  Maintains existing client relationships by addressing any customer service needs.
  • Develops and maintains department procedures, including training materials. Leads and manages training for new associates.
  • Works with internal departments on upgrades and projects to ensure a smooth client transition.
  • Leads audits and examinations within the department.
  • Works with Specialty, Treasury and Electronic Banking vendors on escalated issues.
  • Works directly with Third Party Integration Vendors to ensure our mutual clients are receiving exceptional customer service.
  • Works directly with IT and Vendor Management to establish new Third Party Integration Vendors.
  • Provides ongoing feedback and coaching to team members.
  • Performs other duties as required.

Required Qualifications
  • Advanced knowledge of HOA/PM Software Providers such as Cinc, Clickpay, Vantaca, etc.
  • Strong knowledge of Treasury Management, Electronic Banking policies and procedures and bank operations/policies/procedures/regulations.
  • Advanced knowledge of Treasury Management products and services.
  • Excellent verbal and written communication skills. Ability to communicate complicated information to customers (internal and external).
  • Commitment to exceptional customer service. Ability to develop strong working relationships and interact well with employees at all levels of the organization.
  • Ability to communicate and collaborate in a team environment to produce needed outcomes and meet goals.
  • Motivated and open to change.
  • Ability to meet multiple deadlines in a fast-paced environment. Excellent planning and organizational skills.
  • Demonstrates flexibility, versatility, commitment, good judgment and a positive attitude.
  • Ability to proactively reach out or discover resources to determine solutions.
  • Ability to work well in a team environment that promotes inclusiveness and communication among team members with a constructive, respectful attitude
  • Ability to work a flexible schedule, to come in early or stay late as needed

Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.

Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Job Requirements

Central Operations

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