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Adaptive Solutions Group
http://www.adaptivesg.com
http://www.adaptivesg.com
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System Support Specialist I (Festus Location)
680 S MIll St, Festus, MO 63028 Festus, MO 63028 US
Posted: 07/16/2024
2024-07-16
2024-10-19
Employment Type:
Direct Placement
Job Category: Database Technologies
Job Number: 16650
Job Description
Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the Kansas City and St. Louis areas.
We are currently looking for a System Support Specialist to join our team.
Responsibilities
Required Qualifications
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.
Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
We are currently looking for a System Support Specialist to join our team.
Responsibilities
- Performs general technical support and troubleshooting of desktop systems hardware and software, printers, multi-function printers, scanners, video conferencing systems, mobile devices and other technologies as defined and required.
- Investigates system issues and provides solutions using specific product knowledge, system tools and established methods and procedures. Documents solutions and maintains help desk ticket information and transactions.
- Provides first-line technical support to internal clients across all markets utilizing remote and in-person assistance.
- Works with vendors and the IT team to resolve problems and support other projects.
- Researches, updates, and documents technical processes and procedures in IT Knowledgebase.
- Manages and tracks Help Desk tickets and phone calls in the Help Desk ticketing system.
- Responsible for computer equipment deployment and changes for associates and departments.
- Supports efforts to simplify and enhance the associate experience.
- Completes system patching.
- Performs application support and upgrades as needed.
- Performs other duties as assigned.
Required Qualifications
- Ability to multitask within a fast-paced environment while maintaining company and department standards with a high attention to detail.
- Problem solving and troubleshooting skills
- Ability to utilize independent judgement and decision making skills
- Strong written and verbal communication and customer service skills
- Strong desire and ability to learn
- Motivated and open to change
- Willingness to work on issues outside comfort zone in order to gain personal and organizational knowledge
- Ability to work independently or on a team
- Ability to maintain confidentiality in dealing with personal and sensitive data
- Ability to present ideas in a user-friendly, business-friendly manner
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.
Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Job Requirements
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Discover exciting job opportunities in and around Festus, Missouri! Nestled in the heart of Jefferson County, Festus offers a welcoming community with endless growth potential. With its close proximity to the bustling St. Louis metropolitan area, Festus provides a perfect balance between small-town charm and big-city amenities. Explore the historic Main Street lined with charming shops and cafes, catch a show at the West City Park Amphitheater, or enjoy the scenic views at Sunset Park overlooking the Mississippi River. Don't miss out on the delectable St. Louis-style BBQ and the vibrant local art scene. Join us in Festus and let your career flourish in this dynamic and enchanting region!